How do we request support if a Chromebook assigned to a student needs to be repaired?
Posted by Jeremy Hamond on 7/21/2020
Repair requests can be made using the district Help Desk system (http://helpdesk.nmrsd.org/support/). Sign in using the student's district computer login, which is the same as their email but without the @nmrsd.org and the same password they use for email. Once you log in, select the Help Topic: Technology / Chromebooks, the School is the school your student attends, and the Asset ID can be found on the label on the underside of the Chromebook beginning with CB_. The Issue Summary and the message below that can be filled out just like an email with as much detail as you can provide.
The technology staff will be in touch using the student's email address. If you would prefer the technology staff to contact you through a personal email, please include that information in the details box.