How do we request support if a Chromebook assigned to a student needs to be repaired?

Posted by Jeremy Hamond on 7/21/2020

Repair requests for Chromebooks provided through the NMRSD Chromebook Loan program can be emailed to chromebooksupport@nmrsd.org.  

Please include in the email:

  • The Asset ID for the Chromebook, which can be found on the label on the underside of the Chromebook beginning with CB_.
  • The name of the student the Chromebook is loaned to, as indicated on the label on the from the cover of the Chromebook
  • The school the student attends
  • The grade level of the students
  • A brief description of the issue you are experiencing

The email must come from an email address associated with a contact on the student's school record or the student's account.  

Families may be responsible for the repair or replacement costs for Chromebooks damaged or lost as defined in the Chromebook Loan Parent and Student Agreement.